By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

1. Advice and recommendations:

• Customer shall ensure resident co-operation to move materials and enable Urban Pest Master employees to provide pest control services.
• As pests can occur in any space and can spread from untreated to a treated area, Urban Pest Master recommends that the customers help it by access to all spaces covered by the contract.
• Urban Pest Master does not schedule services on its annual holidays. Customers should request for a schedule change at least twenty-four hours prior to the time confirmed for their service.
• Customer consents to receiving transactional information and promotional offers from Urban Pest Master through email, SMS, WhatsApp, or other messaging platforms on the mobile number and/or email ID they provided to Urban Pest Master.

2. Complaints and grievances:

• In the event the customer has any complaints regarding Urban Pest Master services under this contract, then the customer may convey the same for Urban Pest Master redressal. Customers may choose to contact Urban Pest Master through its website or email ID for recording their complaints.

3. Additional services and re-treatment:

• Annual maintenance contract (AMC) services contracts entitle customers for free additional service or re-treatment if there is any re-infestation during the contract tenure. Urban Pest Master may ascertain the severity of the infestation and need for additional service or re-treatment by obtaining information from the customer and shall provide additional service or re-treatment only if it thinks it necessary.

4. Pests covered:

• Urban Pest Master pest control services only cover those pests mentioned in its contract. Treatment of all the other pests is excluded unless agreed by Urban Pest Master in writing.

5. Safety instructions:

• Urban Pest Master services may involve use of chemical pesticides and for which its employees shall use appropriate personal protective equipment (PPE). Customers are advised to stay away from the place receiving pesticide application for their safety.

6. Liability:

• Urban Pest Master shall not be liable for damages, death, injuries, or any consequential damage of whatsoever nature to any person or property, by its services or from pests covered by the contract.
• Customers shall not hold Urban Pest Master responsible for any damage to the premises during its pest control services.

7. Termination:

• This contract is neither terminable before the expiry period nor transferable. Urban Pest Master shall credit customer for the residual part of their contract in case premises change and if required, the customer agrees to pay Urban Pest Master additional amount towards the pest treatment at the new premises. Urban Pest Master may terminate the contract with written intimation to customer.

8. Force Majeure:

• Urban Pest Master shall not be responsible for any delays or failure to perform its obligations mentioned in the contract if the reason of such delay or failure is beyond its control including acts of god, pandemics, war or civil disturbances and industrial disruptions or any restrictions which may be imposed by the Government of India or State as the case may be.

9. Tenure:

• The services shall be valid for the duration of the contract period and shall lapse and not get carried forward if the customer fails to avail them in such period.

10. Payment:

• Contract charges are payable in advance and may be paid electronically by customer on signing the contract.

11. Warranties:

• The company does not make any verbal warranties or representations and requests customers not to accept any such information unless accompanied by Urban Pest Master’s written confirmation.

12. Treatment Effectiveness:

• Urban Pest Master pest control services rely on the materials applied to impact pests. Customers shall not wash, paint or in any other way disturb the treated space or surface to help ensure treatment efficacy.
• Urban Pest Master provides preventive steps on its website www.Urban Pest Master.com to help customers minimize pest populations at their residences which they can adopt for ensuring effectiveness of pest treatments.

13. Termite treatment:

• This treatment involves drilling above the skirting of the wall or at wall-floor junction either or both which the customer shall allow.
• Customers shall move wooden furniture and storage units away from the wall to facilitate access and treatment of the wall.
• Prior to the treatment for drilling of the walls and floor customer shall provide details of concealed cabling and plumbing lines to Urban Pest Master technicians to avoid accidental puncturing and damage.
• The customers shall provide electrical power for use of electrical drill and sufficient water to prepare emulsion for the treatment. The customer shall also assist by providing access to reach heights including areas above false ceiling and lofts.
• Customer shall not defer or deny Urban Pest Master’s service charges for areas which were not made available for drilling by customer and which Urban Pest Master did not treat.
• Customer shall ensure that all premises in the customer contract are available for Urban Pest Master to carry out treatment. Also, the warranty shall be void for premises Urban Pest Master did not treat for limitations of access.
• Customer shall delay the amount payable to Urban Pest Master because some parts of the premises are locked, or some occupants of a residential community covered by the contract do not allow Urban Pest Master to do the treatment.
• Urban Pest Master shall do re-treatment during checkup visits for termite control only if termites reappear.
• Customer or their representative shall show to Urban Pest Master technicians the ground location of the essential service pipes and cables. While its technicians bore holes in the ground, if pipes & cables are accidentally broken despite precautions, Urban Pest Master shall not be liable for the damages.
• Customer shall repair all leaking water pipes, failing which Urban Pest Master shall not be responsible for reduction in the efficacy of the termite treatment. Urban Pest Master technician shall not visit the customer’s premises in response to any complaint at such premises, unless the customer stops the leakage.

14. Entire Agreement:

• These terms and conditions and any document expressly referred to herein, to constitute the whole agreement between Urban Pest Master and customer and supersede all previous discussions, correspondence, negotiations, previous arrangements, understanding, or agreements relating to the subject matter of any Contract.

1. Urban Pest Master Pest Control Services Private Limited (Urban Pest Master) agrees to provide Pest Management Services (Service or Services) at the specified areas of the customer’s premises described in the contract for the service charges plus taxes as applicable.
2. The contract specifies the contract period and the services Urban Pest Master shall provide to the customer.
3. The customer’s furniture and equipment are excluded from the scope of this contract unless Urban Pest Master agrees explicitly to their inclusion in writing.
4. Urban Pest Master shall make a fresh inspection and submit a quotation for customer approval for additional areas or pests for which customers want treatment.
5. The contract covers:
   • the scheduled services to assess and, if necessary, treat the premises for managing the specified pests, and
   • any additional services required in the unlikely event further steps are required to manage those pests in response to a customer complaint.
6. Urban Pest Master shall provide a service record at the time of service to the Customer.
7. Additional service visits: In the unlikely event the customer notices fresh pests between regular Urban Pest Master services, the customer shall immediately notify Urban Pest Master, who shall carry out additional work to address the issue without further charge.
8. Urban Pest Master requires that the customer implement any actions that it had recommended for effective pest management.
9. Urban Pest Master shall deliver additional services only during regular business hours and for pests covered by this contract.
10. Service charges and payment: The service charges are based on services Urban Pest Master shall provide, allowing for initial treatment costs, materials and equipment costs, service support and administration costs (“service costs”).
11. If Urban Pest Master agrees to accept a reduction or cancellation of any part of the services, any variation to the charges shall account for these service costs. The customer may not vary service charges pro-rata to the change in the services.
12. Urban Pest Master shall periodically review its service charges and may increase them to reflect increased costs and provide the customer with at least two months prior notice of any increase in the service charges.
13. Urban Pest Master is registered as an MSME and shall charge interest on amounts overdue for payment at the rate specified by The Micro, Small and Medium Enterprises Development (MSMED) Act 2006.
14. The customer shall be liable to pay all charges for services Urban Pest Master provides as per the contract and shall not in any manner deduct or withhold any amount (whether by way of set-off, counterclaim or otherwise).
15. Should Urban Pest Master incur costs to a collection agency or legal fees to recover any amount the customer did not pay, the customer shall pay such fees.
16. Urban Pest Master reserves the right to cease all further services until customers pay all outstanding amounts they owe to Urban Pest Master.
17. Customers shall request a service schedule change at least twenty-four hours prior to Urban Pest Master’s confirmation for their service.
18. Customer consents to receiving transactional information and promotional offers from Urban Pest Master through email, SMS, WhatsApp, or other messaging platforms on the mobile number and email ID they provided to Urban Pest Master.
19. Term: This Agreement shall operate for one year unless specified otherwise and shall automatically renew on mutual agreement for another year unless either party terminates it. Either party may terminate this Agreement on thirty (30) day notice given prior to the expiry of the current term.
20. Access: The Customer will provide Urban Pest Master with access to the premises and water or electricity areas to perform the services at agreed times. Urban Pest Master personnel will show their identification to the customer upon request and comply with all reasonable requests while present at the premises.
21. Pest assessment: All pest assessment in these services will be by visual inspection only and limited to those areas and sections of the customer property fully accessible and visible to Urban Pest Master technician or other employees on the day of the inspection. Equipment and fittings may conceal pests or pest activity and may reveal pests when the customer removes items.
22. Pests covered: The treatments will cover only those pests described in the contract. The contract excludes all other pests unless agreed by Urban Pest Master in writing.
23. Advice and recommendations: Urban Pest Master’s technician will report findings in the service records after each visit, including advice and recommendations to the customer to control and minimize pests.
24. Urban Pest Master recommendations shall cover cleaning, storage, and maintenance. Urban Pest Master may choose to terminate this contract if a customer fails to implement recommendations necessary to eliminate factors or conditions contributing to pest re-infestation.
25. Urban Pest Master provides preventive steps on its website www.urbanpestmaster.com to help customers minimize pest populations at their premises which they can adopt for ensuring the effectiveness of pest treatments.
26. Safety Instructions: The customer must follow Urban Pest Master technician’s safety instructions concerning pesticides and other safety instructions relevant to the services. The customer shall notify the Urban Pest Master technician of any health and safety issues at the premises before the latter commence any service.
27. Treatment effectiveness: Urban Pest Master will deliver the services competently and professionally considering these terms. The ongoing effectiveness of the pest control provided depends on the customer implementing Urban Pest Master’s recommended hygiene, storage, and maintenance actions.
28. Pest treatment could become ineffective by the customer disturbing treated areas, changes in the surrounding environment, building alterations, renovations and introducing materials to the property that encourage pest activity. Urban Pest Master pest management services rely on the materials applied to impact pests. Customers shall not wash, paint or in any other way disturb the treated space or surface to help ensure treatment efficacy.
29. Equipment: The customer agrees to take reasonable care of equipment installed at their premises by Urban Pest Master as part of the services and follow any instructions given by Urban Pest Master in relation to the equipment and its use.
30. All equipment shall remain the property of Urban Pest Master, and the Customer agrees not to move or modify the equipment, including removing any label indicating the equipment belongs to Urban Pest Master.
31. The Customer accepts all costs of rectifying damage they cause to Urban Pest Master equipment, including loss, theft or damage caused by fire.
32. The customer agrees to inform Urban Pest Master if someone damages or removes Urban Pest Master equipment immediately.
33. On termination of this contract for any reason, the customer shall provide access to the premises to allow Urban Pest Master to remove its equipment.
34. Damage to Utilities: If delivery of the services as per contract requires drilling or cutting any materials, the customer shall identify the location of all utility services to the property, including water and drainage pipes, electrical and telephone cables, and gas pipes.
35. Urban Pest Master shall exercise due care in performing any drilling or cutting. Still, the customer shall be liable for any damage caused by penetration to any such services unless Urban Pest Master employee’s negligence causes such damage.
36. Reliance on service and report: Urban Pest Master provides its reports and records solely for the customer’s benefit, whose name is in the report. The customer cannot assign either this contract or any report to another person without Urban Pest Master’s prior written approval that it may give conditionally or withhold.
37. Complaints and grievances: If the customer has any complaints regarding Urban Pest Master services under this contract, then the customer may convey the same for Urban Pest Master redressal. Customers may choose to contact Urban Pest Master through its website or email ID for recording their complaints.
38. Termite treatment: The following clauses pertain only to termite treatment.
    • This treatment may involve drilling above the skirting of the wall or at wall-floor junction either or both, which the customer shall allow.
    • Customers shall move wooden furniture and storage units away from the wall to facilitate access and treatment of the wall.
    • Before the treatment for drilling of the walls and floor, the customer shall provide details of concealed cabling and plumbing lines to Urban Pest Master technicians to avoid accidental puncturing and damage.
    • The customers shall provide electrical power for the electric drill and sufficient water to prepare emulsion for the treatment. The customer shall also assist by providing access to reach heights, including areas above false ceiling and lofts.
    • Customer shall not defer or deny Urban Pest Master’s service charges for areas which customer did not make available for drilling and which Urban Pest Master did not treat.
    • The customer shall ensure that all premises in the customer contract are available for Urban Pest Master to carry out the treatment. Also, the warranty shall be void for premises Urban Pest Master did not treat for limitations of access.
    • Urban Pest Master shall do re-treatment during checkup visits for termite control only if termites reappear.
39. Customer or their representative shall show Urban Pest Master technicians the ground location of the essential service pipes and cables. While its technicians’ boreholes in the ground, if pipes & cables are accidentally broken despite precautions, Urban Pest Master shall not be liable for the damages.
40. Limited Liability: Customers’ rights shall be as per the provisions of the relevant consumer laws. However, Urban Pest Master’s liability in relation to these services shall not exceed the sum paid for the service or services concerned in respect of the defect or deficiency to be rectified or a breach of this contract.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.